SSRF Shop Terms and Conditions

Welcome to the Spiritual Science Research Foundation (SSRF) shop, owned and operated by the Spiritual Science Research Foundation INC., Australia (SSRF Australia). SSRF Australia is a non-profit organisation registered in Australia with ACNC (Australian Charities and Not-for-profits Commission) and ASIC (Australian Securities & Investments Commission) – ABN 49119742291.

Please read these Terms of Use carefully before accessing or using our website. By accessing or using any part of the site, you agree to these Terms of Use.

Your submission of personal information through the shop is governed by our Privacy Policy.

  1. Placing an order on the SSRF Shop :
    • Our products and services are marketed for and directed towards purchase by adults or with the consent of adults. Individuals under the age of 18 (“Minors”) are not permitted to use the SSRF Shop website without the supervision of a parent or legal guardian. By placing order(s) on this site, you affirm that you are an adult (at least eighteen years of age). Furthermore, we do not knowingly collect or solicit personal information from children under the age of 13 or knowingly allow such persons to register for an online account or to post personal information on our websites. Should we learn that someone under the age of 13 has provided any personal information to or on any of the SSRF Shop website, we will remove that information as soon as possible.
    • When using your shop login details, you agree that you will use your own username, password or account information.
      • Account Password: Every User that has an account for the SSRF Shop is responsible for (i) keeping his or her account password confidential and secured;
        (ii) avoiding unauthorized access to such User’s computer or other devices; and
        (iii) keeping the contact information associated with that account current.
        User acknowledges that it is necessary to keep the e-mail address associated with his or her account current because although the User may be able to log into his or her SSRF Shop account using an old email address, such User will not receive messages from SSRF Shop about his or her orders and inquiries or other matters.
      • Account Security: User accepts full responsibility for all activities that occur within such User’s SSRF Shop account, whether or not authorized by the User.
    • You agree to update your account and other information, including your email address, so that we can complete your transactions and contact you if needed. By entering details into the Order summary, Address & billing interfaces, you acknowledge that these details are correct, current and accurate. Any corrections required in those details should be made prior to accepting the Terms and Conditions.
    • The responsibility of providing an accurate mailing address lies entirely on you (the customer). SSRF does not accept any liability for non-delivery of products if the address provided at the time of placing the order is incorrect.  
    • Prices posted on this website are subject to change without notice.
    • We reserve the right to limit availability of, and/or to discontinue, any content, product, service, or other feature described or available on our site to any person, entity, geographic area, or jurisdiction, at any time and in our sole discretion, and to limit the quantities and/or cancel orders of any content, product, service, or other feature that we provide.
    • By confirming your purchase at the end of the checkout process, you agree to accept and pay for the item or items ordered.
    • You must provide truthful and accurate billing information. Providing any untruthful or inaccurate information may result in order cancellation. Before we accept and process an order, we may also request that you provide additional information. We reserve the right to refuse or cancel an order for any reason, including limitations on quantities available for purchase, inaccuracies, or errors in product or pricing information, or problems identified through our efforts to avoid fraud and/or account abuse.
    • The shipping charges depend on the volume and weight of the products ordered. They will be added to your cart when you checkout.
    • All products listed on the SSRF shop are shipped from India using Indian postal service. While we try to ensure all orders are dispatched promptly, delays may occur due to circumstances beyond our control like natural calamities, pandemic, disruption in mailing services, etc.
    • We try to provide accurate depictions and descriptions of our products and services; however, we do not guarantee that descriptions, colors, dimensions, details or other content on our sites or in our services are accurate, complete, reliable, current or error-free. Furthermore, colors and other details that you see on your computer may vary from the actual product. We cannot guarantee that your computer will accurately display the details of our products and services.
    • Terms and Conditions apply to all sales, promotions and discount offers on the SSRF shop.
    • Custom duties and/or taxes applicable vary from country to country. We are not responsible or liable for any customs duties/taxes or any other charges (if applicable) levied by the local authorities in your country. The responsibility of paying these charges lies entirely on you (the customer). 
  2. After placing the order:
    • Handling Time : The standard handling time is 3-5 business days, not including the day of the order. Weekends are not considered as business days.

      Based on the type and weight of the products, your order may be split and shipped in multiple packages. This may result in you receiving parts of your order on different days. You will receive a separate tracking number for each package.
    • Risk of loss: All items purchased from the SSRF shop are mailed from India by the Indian postal service. Upon our delivery of your package to India Post, SSRF is not responsible for non-delivery or damage caused during transit.
    • Tracking: Once your order is delivered to India post, you will receive a tracking number. The initial tracking can be done on the below site:

      Alternatively, the parcel can also be tracked on the below tracking website:

      There may be possible delays by India Post to update the tracking information. At times, you may receive an error message stating: ‘no information found’. Please check back after a couple of days. The India Post website provides tracking for international packages until they leave India. After the packages leave India, the onward tracking is provided by the postal service of the destination country.

      If information is not available on the India Post website, You may contact your local post office for detailed tracking/delivery information.
  3. Delivery:
    • Delivery may take at least 4-5 weeks or more depending on customs/postal issues in the country of destination. SSRF is not accountable for any delivery delays arising from postal or customs related issues. If you do not receive your item, please first contact your local post office.
    • You are responsible for ensuring that someone is available to accept the packages when delivery is attempted or for making alternative arrangements.
    • SSRF is not responsible for packages that are returned to us as “unclaimed”, “no authorized recipient”, “incorrect address”, etc. This is not an exhaustive list and there may be other reasons that packages are returned as undelivered.
  4. Order Cancellation:
    • As soon as the order is placed, it is automatically processed by a secure payment gateway and sent for packing & then shipping. During this process we incur irreversible fees. Therefore, while we understand that orders might need to be cancelled sometimes, we are unable to do it free of charge.
    • If you wish to cancel your order before it has been shipped, you will be charged a cancellation fee (which can vary from 2 to 4%) and the remaining amount will be refunded. Refunds will be issued within 3 to 5 days of cancelling the order.
    • If you wish to cancel your order after it has been shipped, please follow our Return Policy given below. Such a cancellation will be treated as a return with all applicable fees.
  5. Return Policy:
    • In the event that you request to cancel the order after it has been dispatched, you agree to mail us back the products in unused condition, at your own expense, to the following address.

      Universal Exports
      E-32, Sanatan Sankul, Post – ONGC, Devad
      New Panvel, Raigad – 410 221, Maharashtra, INDIA
    • SSRF will accept the returned products, provided they are in their original packaging and in unused condition.
  6. Returned unclaimed packages:
    • If the products are returned to us due to non-delivery, you will be notified by our customer service.
    • Should you wish to have the products delivered at the same or different address, SSRF will do so only on receipt of the additional shipping costs.
  7. Refunds or credits:
    • In the instance that SSRF has to issue a refund or a credit, it will be issued in the same payment form that you (the customer) used at the time of purchase.
    • Upon receipt of the returned products from you (the customer) or returned unclaimed packages, we will issue you a credit after deducting the payment processing fees, administrative fees along with other charges levied on us by local customs (if applicable) due to the return of the products. Shipping charges are non-refundable.
    • All refunds or credits are issued within 3 to 5 days of the receipt of returned products.
  8. Contact:

    To ensure the delivery of your order, SSRF may contact you on the phone number or email ID provided by you when you placed your order.
  9. Liability:

    Under no circumstances will the SSRF be liable to you for any indirect, incidental or consequential losses or damages of whatever nature arising from the use of our products and our services. SSRF products and services are provided to effect spiritual remedies for problems that have their root cause in the spiritual dimension. The effect of usage of these goods and services may vary for each person. You accept liability for the result or outcome arising out of the application of SSRF Shop products and services.

    Please note that the following sections in our Terms of use are applicable regarding our liability:

    Disclaimer of Warranties and Liability 

    Limitation of Liability

    We reserve the right to amend or change all or any part of the above Terms and Conditions.